However you may have to pay a service fee. If you are out of warranty, still contact Apple. You can check your coverage online by simply entering your device’s serial number. Please note that you can cancel iTunes purchases and subscriptions easily. Simply choose your issue and select the support options available. If you need Apple Store and iTunes billing supports (e.g., refunds etc), you can easily contact Apple. You can get your questions answered via Twitter by simply tweeting your questions to Apple Twitter support is available everyday from 5am to 8pm (PT).ħ. App Store, iTunes Store, and iBooks Store billing Support This option is available for most Apple products. Simply you contact Apple (you may use any options described in this article to contact Apple), request a box and mail your device to an Apple Repair Center. If you are having a hardware problem and if you do not want to set up an appointment at an Apple Store or an Apple Authorized Service Provider this is another option that you may want to try. You can easily check the status of your repair online. This article explains how you can make a Genius Bar appointment. If your location is far from an Apple Store, you can make a reservation at an Apple Authorized Service provider. If you are having a hardware problem (e.g., your device is unresponsive, your Mac screen is cracked, your phone’s home button is not working etc), you can make a Genius Bar appointment. ![]() Here is how you can chat with Apple experts online. This way, your questions will be answered instantly. Apple will email you the chat transcripts so that keep an archive of your chats which may come in handy if you experience the same problem again. Live chat can be a convenient option for you. You can also schedule a phone call so that an Apple support technician will call you when it is convenient for you.Īpple also offer live chat support. ![]() Simply choose a product and then choose a topic and then select the phone support option. Note that you will need to enter your device’s serial number. Basically you provide a phone number and Apple will call you.
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